We make sure that our products are well-packaged to withstand damage during shipping. We also pride ourselves in using the most qualified shipping carriers in the business. Even despite these precautions there are times that an item might arrive damaged to your home.
We reserve the right to determine the best resolution method for our customers.
The next steps we need you to take are important and will enable us to review and process your request as efficiently as possible.
Please allow up to 24 hours for our claims department to review all the information provided and to contact you with a status and next steps required to process and resolve your claim. Please contact us by email.