Loading... Please wait...

Privacy Policy

Effective date: September 30, 2014

This privacy policy sets out how West Frames, Inc. uses and protects any information that you give West Frames when you use this website. West Frames is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. West Frames may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

West Frames, Inc. values your privacy. This notice details our privacy policy and practices so that you can have this information at your fingertips. We want you to know how we collect, use, and protect information about our customers. This privacy policy will tell you:

  • What information we collect
  • What we do with the information we collect
  • How we may share information
  • How you can limit contact from us

By visiting our website you are accepting the practices described in this Privacy Policy. Our website may contain links to other websites operated and maintained by third parties. Other websites may also reference or link to our website. West Frames, Inc. is not responsible for the privacy practices or the content of such other sites. You should consult the individual privacy policies of those websites to determine their privacy practices before disclosing any personal information.

Information We Collect 

Information You Provide

We receive, and may store, any information you provide to us through our website. For example, we collect information that you provide when you place an order, register with us, send us an email, call us, sign up for our email offers. This information may include:

  • your name;
  • your mailing address;
  • your billing address;
  • your e-mail address;
  • your phone number; and
  • your credit card information.

It may also include any other personal or preference information you provide to us, including a record of your online product purchases. It may also include information you submit about other people, for example, the name and address of a gift recipient.

Automatically Collected Information

Our web servers automatically receive certain types of information whenever you interact with us through our website. For example, when you visit the site, our system automatically recognizes your domain name and IP address(es), date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, and other similar traffic data. No personal information about you is revealed in this process. This information may be used by us to operate the website and to provide general statistics regarding the use of the website.


Our website uses "cookies" to customize your shopping experience or to keep track of your shopping cart. "Cookies" are pieces of information that are sent to your browser and stored in your computer's hard drive. Cookies enable us to more easily communicate and interact with you. You may disallow cookies through your web browser and still browse and shop on our website.

Information from Other Sources

We may obtain information about you from outside sources and combine it with your account information. For example, we may purchase commercially available demographics and other marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.

We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. Finally, we may also purchase lists containing your personal information (e.g., postal address, phone number, email address) for advertising and marketing purposes.

Use of Information 

Personal Information

We may use your personal information to process or follow up with transactions initiated on the website or through our customer service department to let you know about products and promotions that we think may be of interest to you. We may share information provided by you directly or through cookies with companies that provide support services to us such as a transaction processor, printer, mailing house, or web host or with companies that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose, or to share that information with anyone other than the company and its agents.

Disclosure to Successors

We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; and when necessary, to protect or defend our rights or property.

Aggregate Information

We may use anonymous IP addresses to help diagnose problems with our server, to administer our site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

Your California Privacy Rights 

Under California law, you have the right to request and receive information from retailers concerning any third parties who have received personal information about you from the retailers for the third parties' direct marketing purposes. Any such requests for information from us can be made by sending an email or by calling our customer service number.

Disclosures ordered by law 

We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; and when necessary, to protect or defend our rights or property.

How you can limit contact from us 


If you provide our company with your email address, you may receive emails from us. If you do not want to receive marketing or promotional emails from us, please email us, or you may let us know by logging in to "My Account" and indicating your preference. Please call customer service if you have further questions about our email unsubscribe process. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

Other Mailings

If you supply us with your postal address online you may receive periodic mailings from us that may include information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling customer service. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

Correcting or Updating Information

If you have registered with us, you may review for accuracy and update your profile information online by logging in to "My Account" using your email address and password and editing your information accordingly. The length of time we keep your information will vary depending on the nature of your transactions on the website and personal information involved. We have retention standards that meet customer service, legal and regulatory needs. For these reasons, we may keep your information beyond the end of your relationship with us. When your information is no longer required, we will dispose of it with appropriate care and diligence.


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Protecting Children

West Frames, Inc. take special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.

Links to Third Party Web Sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

Your Consent 

By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. This privacy policy is subject to change, so we encourage you to review it periodically.

Back to Top